PRIMARY FUNCTION: The Customer Experience Analyst will be responsible for delivering a positive and professional customer experience through the measurement, data management, and governance of customer data to provide insights to US Cold to optimize and grow customer relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Customer Experience Analyst daily requirements:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's Degree
Experience: Minimum of 1 year business experience or equivalent. Experience in supply chain, transportation, warehousing, and/or food manufacturing is desired.
Specialized Knowledge: MS Office - Excel, PowerPoint, and Word. WMS, TMS, data visualization, or CRM tools desired.
Special Skills: Detail and customer service oriented. Organization, effective written and oral communication, ability to analyze and solve problems, excellent mathematical skills. Data analysis experience. Excellect communication skills.
Other: Customer-centric with the ability to balance both customer benefits and business financials effectively.
PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to:
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.