US Cold Storage

  • Customer Experience Analyst

    City US-NJ-Voorhees
    Job ID
    2018-1343
    Type
    Full-Time
    Location Name
    US Cold Storage Inc.
  • Overview

    PRIMARY FUNCTION: The Customer Experience Analyst will be responsible for delivering a positive and professional customer experience through the measurement, data management, and governance of customer data to provide insights to US Cold to optimize and grow customer relationships.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Customer Experience Analyst daily requirements:

    • Gather and synthesize data to create customer specific reports
    • Analyze and create sales reports and market feedback from internal and external sources to identify key issues, trends, opportunities, and growth for use in business development and program management
    • Support day to day relationship with customers in concert with designated Business Development professional
    • Respond to RFPs, Proposals, and Business Reviews for customers
    • Perform analysis and conduct research to provide data for insight into key customers and the cold chain industry
    • Identify, report, and monitor relevant KPIs  
    • Develop and maintain strong relationships with key business liaisons
    • Utilize data from disparate systems including TMS, WMS, CRM, and Tableau to provide cohesive reporting

    Qualifications

    QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education:  Bachelor's Degree

    Experience:  Minimum of 1 year business experience or equivalent.  Experience in supply chain, transportation, warehousing, and/or food manufacturing is desired.

    Specialized Knowledge:  MS Office - Excel, PowerPoint, and Word.  WMS, TMS, data visualization, or CRM tools desired.

    Special Skills:  Detail and customer service oriented.  Organization, effective written and oral communication, ability to analyze and solve problems, excellent mathematical skills.  Data analysis experience.  Excellect communication skills.

    Other:  Customer-centric with the ability to balance both customer benefits and business financials effectively.

     

    PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently required to:

    • Stand, walk, use hands to finger, handle, or feel objects, tools, or controls; talk or hear.
    • Frequently use a computer keyboard.

    WORKING ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • General office environment with limited travel.
    • The noise level in the work area is usually moderate.

     

     

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