US Cold Storage

  • Customer Service Representative

    City US-IL-Wilmington
    Job ID
    2018-1392
    Type
    Full-Time
    Location Name
    Wilmington
  • Overview

    This is for a 2nd Shift Customer Service Rep

     

    PRIMARY FUNCTIONS:

    The Customer Service Representative will be responsible for providing Customer Service assistance and guidance for their assigned site. Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

     

    Key responsibilities include but are not limited to:

    • Accuracy of all paperwork produced.
    • Follow all customer requirements.
    • Assist supervision/management as needed.
    • Answer door, phone calls, and ship office windows.
    • Follow company policies, guidelines and work instructions.
    • Warehouse work as needed (labeling, re-boxing, etc.)
    • All CSR will be expected to learn at least one other CSR position.
    • Maintain professional relationship with the carriers and customers.
    • Professional and courteous to team members.

     

    Functions may vary dependent on areas of operation. 

    Responsibilities

    DUTIES AND RESPONSIBILITIES

    Include the following. Other duties as assigned. 

    • Processing cross docks
    • Holding product and dealing with customer rush shipments
    • Verifying inventory
    • Researching OS&Ds and creating reports
    • Posting inbound and outbound orders
    • Inputting orders on time to be shipped on pools
    • Cut logs and adjustments
    • Researching customer requests
    • Reporting on turn times
    • Ensuring electronic transactions are not failing

     

    Miscellaneous

    • Maintain a professional manner in appearance and communications at all times.
    • Participate in staff and/or customer meetings if required.
    • Develop PC/tablet skills to perform any e-mailing, reports, label preparation, order release, driver sign-out, inventory checks and/or any type of PC/tablet function necessary for that specific area.

    Safety, Housekeeping, Security

    • Safety glasses, seat belts, and ID badges must be worn if associates are on forklifts.
    • Follow posted security procedures at all times while in the building.
    • Maintain a clean, neat and orderly work/lunch room area.
    • Required to attend Ammonia Training Class yearly.

    Responsibility and Authority

    • Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
    • Identify and record any issues relating to product, processes and/or quality.
    • Initiate, recommend, or provide solutions through appropriate channels.
    • Verify the implementation of solutions.

     

    MANDATORY JOB REQUIREMENTS

    The  requirements  that  an  individual  must  absolutely  possess  to  perform  the  essential  functions  of  the job :

    • Capable of typing.
    • Have good arithmetic skills.
    • Be able to read.
    • Capable of following verbal and written instructions.
    • Available to work various shifts.
    • Capable of sitting for extended periods of time.
    • Understand and follow company policy as stated in the employee handbook.
    • Pleasant and proper phone etiquette.

     

    Qualifications

    QUALIFICATION REQUIREMENTS: The knowledge, skills, and abilities listed below are representative of the qualifications required to successfully perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    Education:                               High School Degree preferred

    Experience:                             1 to 3 years preferred.

    -Excellent communication skills, written and oral.

    - PC, leadership and planning skills helpful.

    -Experience in AS400, SAP, Word, Excel and Powerpoint preferred.

    -Experience with warehouse paperwork preferred.

    -Candidates may be required to operate a Clamp truck/forklift and to successfully complete the forklift training program.   

     

    PHYSICAL DEMANDS:  The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

    • Stand, walk; use hands and feet to finger, handle, or feel objects, tools, or controls; talk or hear.
    • Work longer hours as needed to satisfy customer and USCS daily and seasonal requirements.
    • Have acceptable and / or correctable vision. 
    • Work is generally sedentary, with no specific need for physical coordination or effort.
    • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
    • Position may require occasional warehouse work requiring someone to stand, walk, or be mobile for up to an eight hour shift; ascend and descend from a forklift; lift, push, and pull up to 50 lbs; bend, twist and reach to check freight, stack boxes, and label.

     

    The above job description may not include all tasks necessary to complete the job.  The job description is a listing of the most common tasks the associate will be required to perform in that job area.  The administrator will be required to perform all of the above listed tasks.     

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