US Cold Storage

  • Office Manager

    City US-CA-Sacramento
    Job ID
    2018-1432
    Type
    Full-Time
    Location Name
    Sacramento
  • Overview

    GENERAL SUMMARY:

     

    The Office Manager will be responsible for providing supervision, guidance, and leadership to all office staff within the Customer Service department, as well as offering support to the Shipping/Receiving department. The Customer Service department handles all customer requests, order entry, and shipping/ receiving clerical duties, as well as daily administration and tracking. The Office Manager will work very closely with all departments to ensure all customer requests are handled in a timely manner. In addition, the Office Manager will be responsible for the duties of accounts payable and receivable as well as payroll tasks. Other duties as assigned.

    Responsibilities

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Review paperwork and processes within department to ensure all office work is completed accurately, efficiently, and according to all policies and/ or procedures.
    • Daily management of employee timecards.
    • Process and submit bi-weekly payroll reports for the facility.
    • Responsible for all accounts payable and accounts receivable tasks.
    • Manage files for customer accounts and for employees.
    • Ensure all office staff follow customer requirements, as well as company policies at all times.
    • Front line in resolving customer/ carrier/ employee related issues, and informs Operations Manager of all issues.
    • Escalate customer/ carrier/ employee-related issues when needed.
    • Responsible for learning the specific detail of all accounts assigned to the staff under their supervision.
    • Responsible for maintaining a professional environment and relationship with carriers, customers, and all staff.
    • Work with Warehouse Supervisors and Coordinators as needed to ensure efficient Shipping/ Receiving process.
    • Assist the Operations Manager with internal employee coaching, evaluation, and discipline for all employees under their supervision.
    • Provide training and guidance to all office staff to ensure continuous development.

    PHYSICAL DEMANDS

    • Stand, walk; use hands and feet to handle, or feel objects, tools, or controls; talk or hear.
    • Work longer hours as needed to satisfy customer and USCS daily and seasonal requirements.
    • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

    Qualifications

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

    • Have good arithmetic and analytical skills.
    • Experience with accounts payable/ receivable and payroll.
    • Previous experience with Kronos preferred.
    • Intermediate to expert level of Excel experience.
    • Ability to read, write, and communicate effectively.
    • Capable of following verbal and written instructions.
    • Capable of sitting for extended periods of time.
    • Pleasant and proper phone etiquette.

    QUALIFICATION REQUIREMENTS:

    Education:                               College degree.

    Experience:                             3+ years of experience in Customer Service or other applicable field. 2+ years in a supervisory role preferred. (Education may be considered in lieu of experience).

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