US Cold Storage

  • Office Manager

    City US-CA-Sacramento
    Job ID
    Location Name
  • Overview



    The Office Manager will be responsible for providing supervision, guidance, and leadership to all office staff within the Customer Service department, as well as offering support to the Shipping/Receiving department. The Customer Service department handles all customer requests, order entry, and shipping/ receiving clerical duties, as well as daily administration and tracking. The Office Manager will work very closely with all departments to ensure all customer requests are handled in a timely manner. In addition, the Office Manager will be responsible for the duties of accounts payable and receivable as well as payroll tasks. Other duties as assigned.



    • Review paperwork and processes within department to ensure all office work is completed accurately, efficiently, and according to all policies and/ or procedures.
    • Daily management of employee timecards.
    • Process and submit bi-weekly payroll reports for the facility.
    • Responsible for all accounts payable and accounts receivable tasks.
    • Manage files for customer accounts and for employees.
    • Ensure all office staff follow customer requirements, as well as company policies at all times.
    • Front line in resolving customer/ carrier/ employee related issues, and informs Operations Manager of all issues.
    • Escalate customer/ carrier/ employee-related issues when needed.
    • Responsible for learning the specific detail of all accounts assigned to the staff under their supervision.
    • Responsible for maintaining a professional environment and relationship with carriers, customers, and all staff.
    • Work with Warehouse Supervisors and Coordinators as needed to ensure efficient Shipping/ Receiving process.
    • Assist the Operations Manager with internal employee coaching, evaluation, and discipline for all employees under their supervision.
    • Provide training and guidance to all office staff to ensure continuous development.


    • Stand, walk; use hands and feet to handle, or feel objects, tools, or controls; talk or hear.
    • Work longer hours as needed to satisfy customer and USCS daily and seasonal requirements.
    • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.



    • Have good arithmetic and analytical skills.
    • Experience with accounts payable/ receivable and payroll.
    • Previous experience with Kronos preferred.
    • Intermediate to expert level of Excel experience.
    • Ability to read, write, and communicate effectively.
    • Capable of following verbal and written instructions.
    • Capable of sitting for extended periods of time.
    • Pleasant and proper phone etiquette.


    Education:                               College degree.

    Experience:                             3+ years of experience in Customer Service or other applicable field. 2+ years in a supervisory role preferred. (Education may be considered in lieu of experience).


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