The Office Manager will be responsible for providing Customer Service assistance and guidance for the assigned site. The Customer Service department handles all customer requests, order entry, and daily reporting, and works very closely with all departments to ensure customer requests are handled in a timely and professional manner. The main focus is building and streamlining the flow of information between departments in an effort to service the customers more efficiently and create a high level of customer satisfaction.
Key responsibilities include but are not limited to:
DUTIES AND RESPONSIBILITIES: Include the following. Other duties as assigned.
QUALIFICATION REQUIREMENTS: The knowledge, skills, and abilities listed below are representative of the qualifications required to successfully perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education: 4 Year College Degree preferred but not required
Experience: 5+ years in Customer Service Management preferred.
-Excellent communication skills, written and oral.
-Experience in AS400, Word, Excel and PowerPoint preferred.
-Experience with warehouse paperwork and Lotus Notes preferred.
-Broad range of management skills is required with particular emphasis on leadership, supervision, motivation, communication, and planning.
PHYSICAL DEMANDS: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The above job description may not include all tasks necessary to complete the job. The job description is a listing of the most common tasks the associate will be required to perform in that job area. The associate will be required to perform all of the above listed tasks.